Introduction
Welcome to 5qq.bio. Our Privacy Policy explains what information we collect when you use our platform, how that information is used, and the steps we take to protect your privacy.
By creating an account or using the platform, you agree to the terms of this Privacy Policy. We treat your personal information with the utmost care and comply with international data protection standards.
This Privacy Policy may be updated from time to time. We will notify you in advance of any significant changes. We recommend checking this page periodically.
Table of Contents
When you create and use an account on 5qq, we may collect the following types of information:
- Identity Information: Your full name, date of birth, and national ID number.
- Contact Information: Mobile number, email address (if applicable).
- Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and transaction history.
- KYC Documents: Scanned copy of NID or passport, selfie or live verification photo.
- Device Information: IP address, browser type, device model, operating system.
- Usage Data: Betting history, login times, and activity logs on the platform.
- Location Information: Approximate geographic location (IP-based).
5qq collects your information through the following methods:
- Direct Collection: Information you provide directly during registration.
- Automatic Collection: Through cookies, log files, and tracking technologies.
- From Third Parties: From payment providers and verification services.
- Activity Logs: Automatic records of your betting activity and transactions on the platform.
5qq uses your information solely for the following purposes:
- To create your account, verify your identity, and ensure secure login.
- For processing deposits and withdrawals.
- For fraud prevention and anti-money laundering purposes.
- To provide customer support services.
- To meet legal and regulatory obligations.
- To improve platform services and resolve technical issues.
- For responsible gaming monitoring and support.
5qq does not sell your information to any third party. However, data may be shared in the following limited circumstances:
| Where It Is Shared | Reason | Data Types |
|---|---|---|
| Payment Providers | Transaction Processing | Financial Information |
| KYC Verification Service | Identity Verification | Identity Documents |
| Law Enforcement Agencies | Lawful Orders / Investigations | Required Information |
| Regulatory Authority | Legal Obligations | Designated Data |
- No data is shared with advertising companies.
- No data brokers or data selling programs.
- No information is shared with other betting sites.
5qq's website and app use cookies and similar technologies. These fall into three main categories:
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functionality Cookies: To remember your preferences and language settings.
- Analytics Cookies: Usage data is collected to improve platform performance.
You can manage cookies through your browser settings, though doing so may affect the functionality of certain services.
5qq retains your information only for as long as necessary. Our general policy is as follows:
- Account Information: For the duration your account is active, and for a minimum of 5 years after closure.
- Financial Transaction Records: 5–7 years as required by legal obligations.
- KYC Documents: 5 years from the date of verification.
- Cookies & Log Data: Up to 12 months.
Under 5qq's Privacy Policy, you have the following rights over your data. To exercise any of these rights, please contact our support team:
Your Privacy Rights
Right to Access Data
You have the right to know what information we hold about you.
Right to Correct Data
You can request corrections to any inaccurate or incomplete information.
Right to Delete Data
Under certain conditions, you can request that your data be deleted.
Right to Restrict Processing
You can request that your data be used only for specified purposes.
Data Portability
You may request an export of your data in a standard format.
Right to Withdraw Consent
You have the right to withdraw your consent at any time.
5qq's services are intended for users aged 18 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and the account will be closed.
5qq uses industry-leading security measures to protect your information:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall & IDS: Advanced firewall and intrusion detection systems.
- Two-Factor Authentication: An additional OTP-based security layer for login.
- Regular Audits: Regular audits conducted by third-party security experts.
- Data Backup: Secure encrypted backup system.
For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team. We typically respond within 24–48 hours.
To exercise your privacy rights, submit a request through the following:
- Contact us directly via the platform's live chat support.
- Email: [email protected] (for contact purposes only, not clickable.)
Why 5qq's Privacy Policy Can Be Trusted
256-bit SSL Encryption
Every transaction and data transfer is protected with bank-grade encryption.
Your Data Is Never Sold
We never sell or rent your personal information to any third party.
Transparent Data Policy
What information is collected and why — all explained clearly in plain English.
KYC Protection
Your NID and identity documents are stored on encrypted servers and used solely for verification purposes.
Your Data, Your Control
You have full rights to view, correct, and delete your data.
Regular Policy Updates
The Privacy Policy is reviewed regularly to keep pace with changes in law and technology.